14-Day Return Policy

We have a 14-day return policy, which means you have 14 days from the day you receive your item to request a return. The delivery date in the order tracking details is considered the day you receive your item.

To be eligible for a full refund from your return, the item must be in the same condition that you received it, unworn with no visible signs of use, and in its original packaging. You’ll also need the purchase receipt or original packing slip so we can verify your purchase. We will only accept returns of items purchased from our e-commerce and reverb stores and only from the original purchaser.

To start a return, simply contact us at info@tune-wave.com. If we can’t make you happy any other way, we will send you a pre-paid return shipping label. Items sent back to us without first requesting a return or with a shipping label we did not provide will not be accepted.

We will notify you once we’ve received and inspected the returned item. If the condition is acceptable, you will be refunded the amount of the item, less any premium shipping option fees on the original order. “Premium shipping option” means any non-free option that you elected to pay for on the original order. If you used free shipping on the original order, we will not deduct any amount from your refund.

The refund will be issued on the original order payment method within two business days. Please remember it can take some time for your bank or credit card company to process and post the refund. We cannot issue refunds by any other payment method.

If more than 10 business days have passed since we approved your return, please contact us.

You can always contact us for any return questions at info@tune-wave.com .

Restocking Fee

If a returned item shows visible signs of use or wear, a restocking fee of 15% of the original purchase price will be deducted from your refund. “Signs of use or wear” include scratches, soiling or residues, excessive dirt, dust, or any damage not reported to us when you received the order. We are a small company, and it’s important that we are fair with each other.

Damages and Issues

Please inspect your order upon receiving it and contact us immediately if the item is defective or damaged or if you receive the wrong item. We will do everything we can to make things right.

Exceptions / Non-Returnable Items

• We cannot accept returns of items that have been modified in any way. This includes replaced or missing knobs or other hardware, removal of serial numbers, replacement or addition of electronic components, or any paint, marker, or stickers applied to the product.
• We cannot accept returns of any kit product once you’ve started to assemble it.
• We cannot accept returns on gift cards, or purchases made with gift cards.

Exchanges

We cannot offer direct exchanges at this time. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.